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Customer Service
- Shipping & Delivery
- Privacy & Security
- Here in this site , we are committed to protecting your privacy. Any information submitted by you will be used only to process orders and improve our products and services. Under no circumstance will we rent, sell, or share any information provided by our customers to any third party.
- Returns & Replacements
- The goods to be returned / exchanged have to be
in their closed original packaging and in unused condition.
Please return by UPS or Insured US Mail ONLY .
Exchanged items will be reshipped to you within 48 hours of receipt (if in stock) by your specified shipping method.
Returns made within 30 days are entitled to a refund less 15% restocking costs (Not less then 7 US$ per item). Sorry, we can not refund shipping/handling charges on returned items.
Worldwide Shipments.
We usually ship products within a few days (7-14 business days) from the time receiving the order.
If you receive merchandise that is damaged, please call our Customer Service Department immediately at (866) 839-3003 or via E-Mail b2b@efigil.com . Video Tapes / Games / Books / poster / Framed Artwork You may return these items for EXCHANGE ONLY if they are defective. If so, indicate where the defect lies and upon verification, replacement of same item will be issued.
Some items are identified as special order ONLY. These items may NOT be returned for any reason except defective or damaged product upon your receipt of said product. We must receive your advise of such damage with 48 hours of your receipt of said product. 15% restocking costs (Not less then 7 US$ per item) will be charged and applied to any refund / cancellation.
Pricing mentioned on this website does NOT include any local taxes or duties that might levy on a shipment outside the USA. Every international shipment is accompanied by a customs document that indicates the contents and it's value.